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What is this course all about
Course Overview
The Certified Agile Service Manager (CASM)® course provides participants with a comprehensive understanding of agile service management practices and their application in IT service management.
This course focuses on blending agile principles and practices with traditional IT service management frameworks, enabling organizations to deliver value and improve customer satisfaction. Participants will learn how to leverage agile methodologies to enhance service delivery, collaboration, and continuous improvement.
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Join us for an Engaging and Practical experience!
What outcomes can you expect from this course
Learning Goals
Benefits for you
Individuals:
- Respond to changing business requirements with agility
- Smaller, faster implementation
- Enhanced workflow
- Shortened and amplify feedback loops
- Continuous improvement and learning
Organizations:
- Faster time to market
- Higher product quality
- Reduced risks
- Faster ROI
- Higher customer satisfaction
Topics covered
- What does it mean to “be agile?”
- The Agile Manifesto, its core values, and principles
- Adapting Agile thinking and values into service management
- Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
- Scrum roles, artifacts, and events as it applies to processes
- The two aspects of Agile Service Management:
- Agile Process Improvement and Agile Process Engineering
What are the steps to get this certification
DOI Certified Agile Service Manager (CASM)®Journey
WHY YOU SHOULD enroll in this course?
Nurturing a DevOps Mindset
How it will help your professional growth?
By taking the Certified Agile Service Manager (CASM)® course and becoming certified, you will:
- Develop a strong understanding of agile service management principles and practices.
- Learn how to apply agile methodologies in the context of IT service management.
- Acquire practical skills to enhance service delivery and customer satisfaction.
- Enhance your career prospects in the field of agile service management and IT service management.
- Join a community of agile service management professionals and access valuable resources for ongoing learning and professional growth.
- Demonstrate your expertise in agile service management through certification.
Who will benefit from attending this course
Suggested Participants
Prerequisites
There are no strict prerequisites for attending the Certified Agile Service Manager (CASM)® course. However, some familiarity with IT service management concepts would be beneficial.
Who should attend?
The Certified Agile Service Manager (CASM)® course is suitable for:
- IT Service Managers and Practitioners involved in service management processes.
- Agile Practitioners and Scrum Masters interested in applying agile principles to service management.
- Service Desk Managers and Team Leads responsible for service delivery and customer support.
- Project Managers and Team Leads seeking to enhance service management efficiency and quality.
- Anyone interested in understanding and implementing agile service management principles and practices.
What will attendees get as part of this course
Attendees Basket
What you get?
When you register for the Certified Agile Service Manager (CASM)® course, you will receive:
- Comprehensive course materials, including slides, exercises, and reference materials.
- Access to online resources and tools to support your learning journey.
- Interaction and collaboration with experienced agile service management practitioners and fellow participants.
- Practical exercises and simulations to apply the concepts learned.
- Certified Agile Service Manager (CASM)® certification exam voucher.
What does the certification include?
Upon successfully completing the Certified Agile Service Manager (CASM)® certification exam, you will receive the Certified Agile Service Manager (CASM)® certification. This certification validates your understanding of agile service management principles and practices, demonstrating your ability to contribute to successful agile service management implementations.
Professional Development Units & Scrum Education Units
PDU's and SEU's
Professional Development Units (PDUs) and Scrum Education Units (SEUs)
The Certified Agile Service Manager (CASM)® course provides participants with 16 Professional Development Units (PDUs) towards maintaining Project Management Institute (PMI) certifications.
Additionally, it offers 16 Scrum Education Units (SEUs) towards Scrum Alliance certifications. These PDUs and SEUs demonstrate your commitment to continuous learning and professional development in the field of agile service management.
Annual Renewal
DevOps Institute certifications are valid for two years from their date of issue and must be renewed by this expiry date. All requirements for recertification must be completed by the certification expiration date, 2 years from the date of issue. Individuals who allow their certification(s) to expire must retake the certification exam again to earn active certification status.
In addition, it is always recommended to stay updated with the latest developments and best practices in DevOps engineering by engaging in continuous learning and professional development opportunities.
